Your Document Emergency Room

You can count on Copy Doctor to handle your document emergencies! We have the latest, high quality, digital equipment. Our experienced staff is passionate about customer service and will always make the process of designing and printing your materials as efficient and effortless as possible.
Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Wednesday, May 16, 2012

We Know CPR!


You would expect Your Document Emergency Room to know CPR - right?  No, not Cardio Pulmonary Resuscitation - the CPR I am talking about it something that will save your business, your marketing program, and everything else you do in life.  CPR stands for CONSISTENT, PERSISTENT, and RESISTANT.  Let me break them each down.

CONSISTENT - You must be consistent in your goals and your actions.  Look at this Webster's definition of Consistent:
a : marked by harmony, regularity, or steady continuity : free from variation or contradiction>b : marked by agreement : compatible —usually used with with<statements not consistent with the truth>c : showing steady conformity to character, profession, belief, or custom <a consistent patriot>

Set goals for yourself and your organization that are in harmony with your character and your beliefs.  Be regular in expressing those goals to your staff, your customers, or your target market.  Expect consistency from your team.  Do be afraid to remove people from your organization that do not share your goals, or someone from a project that does not share the vision for the project.   The overall steady continuity is greater than any one individual personality.

Watch what the successful members of your team do everyday.  Model their consistency.  It is working!


PERSISTENT - Be persistent in your drive to your goals.  Even in the face of obstacles and adversity.  Once you have set your mind on your goal, commit to achieve it.  Yes, you might have to try different paths.  You might even have to back up and begin again.  But get moving toward your goal with persistence.  And bring your team with you.  Be the GPS that keeps your team on track.  Have you heard your GPS speak the ever annoying “Recalculating” when you have gotten off track?  It’s necessary to remind your team along the way what the destination is.  Persistently share your passion. 

Persistent people begin their success where others end in failure.
Edward Eggleston


RESISTANT - Be resistant to negativity or to those who may tell you that you can’t do it.  Resist things that hinder your progress.  And resist your own self-doubt.  Turn those voices and insecurities into motivation.  Prove them wrong!  Resist the temptation to take shortcuts or to go against your character and beliefs.  The first time you try to get away with it you risk losing the respect and support of your team or your customers. 

And finally, be resistant to insignificant things that compete for your focus; those things that are inconsistent with your goals.  I am certainly not speaking of your family, your friends, or your customers.  I am talking about getting distracted by Farmville when you’re meant to be on Facebook posting a business update to your Fans.  Yes it happens to all of us.  But for those who are successful, focused and motivated, not that often. 

You become effective by being selective.  
 Rick Warren

That’s a great quote...and maybe another blog article?  Consistent, Persistent, Resistant.  Give it a try!  And if we can help you achieve any of these goals with your marketing materials - give us a call!

Friday, December 31, 2010

Have you met Sondra?

Meet Sondra Broussard, our Commercial Account Manager. What is a Commercial Account Manager? Sondra’s job is to make Copy Doctor feel like just another department within your company. Her passion is getting to know you, your business, and your printing needs. She strives to meet your budget and deadlines. Her goal is to make your job easier. Really.

Sondra is available to come to your office so you never have to leave it. She consults on your projects and offers suggestions to make them efficient and cost effective without sacrificing quality. She can help you refine your vision if you are just not sure how to make it happen. She will save you money by suggesting the right paper, layout, and finishing methods. She delivers a proof for your approval before she submits your job for printing. She prints only what you need and then makes sure your files are stored for easy reorder whenever you need them. She will never oversell you. Sondra then follows your job thru the shop; quality checking it, before making sure it is delivered to you on time. Your deadlines are her deadlines and she will help you in those times of stress.

Don’t have a project just yet? Sondra would still love to come to your office and meet you and your team. Sondra knows that choosing a printer is the same as choosing a business partner. Invite Sondra to come by now and get to know you and your company, and she will tell you what she and Copy Doctor can do for you.  Then when you need her, she will be there.  Email Sondra at Sondra@copydr.com, or call her directly at 832-567-6229.